Category Archives: communication

Communication Matters

We’re installing some new phone lines at the office.  Actually, we’re switching out a bunch of expensive ones for some less expensive analog lines.  Yes, some people are really going back to analog.

Anyway, I started the process last April., and here we are today – 8 months later – with a technician here hooking things up. Hopefully, everything will work properly. Normally, I would assume hat it would, but not this time.  Why?  Because communication has been so bad.

The different technicians only know about their piece of the project and they come from different companies.  The only person who apparently is supposed to know the whole project is a project coordinator who is conveniently unreachable today, the day when everything was supposed to be coming together.

Each technician asks me questions and I have no answers.  Has XYZ happened yet? I don’t know. Who’s bringing and installing the modem?  I have no clue.

I’m frustrated. Very frustrated.

It hit me a moment ago, though, that I have experienced this exact same feeling before. I have something to accomplish.  It’s my responsibility. No one is going to do it for me. But I don’t have all the information I need to make it happen.

This is exactly the same frustration I feel in my grant writing world when a client hasn’t given me the information I need to complete their proposal. I want to do my job.  I really want to complete my task so I can move on to other things, but I’m stuck. I’m stuck waiting for someone else to do their job. They may not think it’s that important, but it’s important to me.  It’s the one thing standing between me and success.

The lesson from this for me is that communication really does matter. When someone else needs information from me, I need to be mindful of that and respond accordingly.

We’re all connected in many ways. Information flows between and among us and when it’s flowing, things are good.  When it stops flowing, someone can’t do their job and it’s frustrating.

Let’s all do our part to keep it flowing.

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Published by Creative Resources & Research http://grantgoddess.com

Nonverbal Communication Makes the Difference!

Some thoughts on communication from our certified coach, MaryEllen Bergh:

Good communication skills can help you in both your personal and professional life. While verbal and written communication skills are important, research has shown that nonverbal behaviors make up a large percentage of our daily interpersonal communication.

According to Albert Mehrabian’s research, 7% of what we communicate to others is the result of the words we say or the context of the communication; 38% of our communication to others is a result of verbal behavior which includes tone of voice, timbre, tempo and volume; 55% of our communication to others is a result of our nonverbal communication – our body posture, breathing, eye contact, facial expressions, and movement. The value of Mehrabian research relates to communications where emotional content is significant, and the need to understand it properly is high. This is often applicable in management and business, where motivation and attitude have a crucial effect on outcomes.

Try these three ways to improve communication:

1) Be aware of non verbal signals.Pay attention to body movements, gestures, facial expressions, and tone of voice. These signals send important information not carried in the words said.
2) Pay attention if the words and nonverbal behaviors do not match. Research has shown that when words fail to match up with nonverbal signals, people tend to ignore what has been said and focus on nonverbal expressions of moods, thoughts, and emotions. For example, someone might tell you they are happy while frowning and staring at the ground. You are not likely to believe what was said!
3) Don’t be afraid to ask for clarification if you are confused by the words and signals.

Want more information and wisdom from the coach?  Become a member of grantgoddess.com!

Nonverbal Communication Makes the Difference!

Some thoughts on communication from our certified coach, MaryEllen Bergh:

Good communication skills can help you in both your personal and professional life. While verbal and written communication skills are important, research has shown that nonverbal behaviors make up a large percentage of our daily interpersonal communication.

According to Albert Mehrabian’s research, 7% of what we communicate to others is the result of the words we say or the context of the communication; 38% of our communication to others is a result of verbal behavior which includes tone of voice, timbre, tempo and volume; 55% of our communication to others is a result of our nonverbal communication – our body posture, breathing, eye contact, facial expressions, and movement. The value of Mehrabian research relates to communications where emotional content is significant, and the need to understand it properly is high. This is often applicable in management and business, where motivation and attitude have a crucial effect on outcomes.

Try these three ways to improve communication:

1) Be aware of non verbal signals.Pay attention to body movements, gestures, facial expressions, and tone of voice. These signals send important information not carried in the words said.
2) Pay attention if the words and nonverbal behaviors do not match. Research has shown that when words fail to match up with nonverbal signals, people tend to ignore what has been said and focus on nonverbal expressions of moods, thoughts, and emotions. For example, someone might tell you they are happy while frowning and staring at the ground. You are not likely to believe what was said!
3) Don’t be afraid to ask for clarification if you are confused by the words and signals.

Want more information and wisdom from the coach?  Become a member of grantgoddess.com!

Published by Creative Resources & Research http://grantgoddess.com

When Partnerships Go Bad

It happens. Because partnerships between agencies are based on relationships between people, sometimes things take a negative turn – just like personal relationships sometimes do.

So, what can you do to keep your collaborative relationships from going bad, and how can you recoup a relationship that has already taken a turn for the worse?

  1. Communicate. Yeah, I know. Everybody talks about communication like it is the panacea for whatever ails you. However, when it comes to relationships, it really is important. The problem is that when relationships are strained, talking it out is exactly what we don’t want to do. There is an agency I volunteer with that I am having some trouble with right now. The last thing I want to do is pick up the phone and talk to the person who is annoying me, but my relationship with that organization depends on it. Ask yourself, how valuable is the relationship to me? If it’s a valuable relationship, suck it up. Start talking.
  2. Focus on the positive. Even when people don’t agree on everything, it’s likely that they do agree on some fundamental principles. Focus on those. Release your emotional grip on the details that don’t really matter and focus on common sense of purpose.
  3. Express your appreciation. Everybody wants and needs to know that they are valued and appreciated. It may be hard to express your appreciation when things are strained, but that is when it is needed most. Send a heartfelt card or a handwritten note expressing your gratitude for the collaboration or something special the individual involved has done to make your work easier.
  4. Keep the problem to yourself. You may be tempted to tell the story about what went wrong to others. Don’t. No good can come from that, and you could cause permanent damage to the collaborative relationship if you do.
  5. Don’t over-analyze the problem. Sometimes it’s easier to get over a bump in the road by just driving over it. If you stop, get out and start analyzing why there is a bump in the road, and detailing all of the possible ways around it, you may end up stuck there at that bump forever. In the same way, sometimes the best and most productive and respectful way around a problem with a collaborative partner is to acknowledge that there has been an issue and keep working together anyway. Not all problems in relationships need to be defined and fully resolved before you move forward. Agreeing to disagree and moving on can be a very good thing.

Don’t be discouraged when a wonderful collaborative relationship hits a bumpy spot. Remember that it’s normal for highly committed individuals to disagree sometimes. Not all people communicate perfectly all the time. A temporary disagreement doesn’t have to turn into a permanent rift.

When Partnerships Go Bad

It happens. Because partnerships between agencies are based on relationships between people, sometimes things take a negative turn – just like personal relationships sometimes do.

So, what can you do to keep your collaborative relationships from going bad, and how can you recoup a relationship that has already taken a turn for the worse?

  1. Communicate. Yeah, I know. Everybody talks about communication like it is the panacea for whatever ails you. However, when it comes to relationships, it really is important. The problem is that when relationships are strained, talking it out is exactly what we don’t want to do. There is an agency I volunteer with that I am having some trouble with right now. The last thing I want to do is pick up the phone and talk to the person who is annoying me, but my relationship with that organization depends on it. Ask yourself, how valuable is the relationship to me? If it’s a valuable relationship, suck it up. Start talking.
  2. Focus on the positive. Even when people don’t agree on everything, it’s likely that they do agree on some fundamental principles. Focus on those. Release your emotional grip on the details that don’t really matter and focus on common sense of purpose.
  3. Express your appreciation. Everybody wants and needs to know that they are valued and appreciated. It may be hard to express your appreciation when things are strained, but that is when it is needed most. Send a heartfelt card or a handwritten note expressing your gratitude for the collaboration or something special the individual involved has done to make your work easier.
  4. Keep the problem to yourself. You may be tempted to tell the story about what went wrong to others. Don’t. No good can come from that, and you could cause permanent damage to the collaborative relationship if you do.
  5. Don’t over-analyze the problem. Sometimes it’s easier to get over a bump in the road by just driving over it. If you stop, get out and start analyzing why there is a bump in the road, and detailing all of the possible ways around it, you may end up stuck there at that bump forever. In the same way, sometimes the best and most productive and respectful way around a problem with a collaborative partner is to acknowledge that there has been an issue and keep working together anyway. Not all problems in relationships need to be defined and fully resolved before you move forward. Agreeing to disagree and moving on can be a very good thing.

Don’t be discouraged when a wonderful collaborative relationship hits a bumpy spot. Remember that it’s normal for highly committed individuals to disagree sometimes. Not all people communicate perfectly all the time. A temporary disagreement doesn’t have to turn into a permanent rift.

Published by Creative Resources & Research http://grantgoddess.com